Privacy policy

2. Privacy Policy

Effective date: 14 May 2026

Average Gary respects your privacy. This policy explains what we collect, why we collect it, and how it is handled.

2.1 Who we are

Average Gary, “we”, “us” and “our” refers to Average Gary, an Australian general partnership operating under a registered business name.

Contact: help@averagegary.com
ABN: 76 958 695 279

2.2 What we collect

When you visit our website, place an order, contact us, sign up to marketing, or interact with our site, we may collect:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information, processed by Shopify Payments or approved payment providers

  • Order history

  • Customer service correspondence

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Referring URL

  • Pages viewed

  • Products viewed

  • Time on site

  • Click behaviour

  • Cart contents

  • Email open and click data

  • Marketing preferences and consent records

We do not see or store your full card details.

2.3 How we collect it

We may collect information:

  • Directly from you when you place an order, contact us, sign up for marketing, or leave a review

  • Automatically through cookies, pixels and similar tracking technologies

  • From service providers and third-party platforms where relevant to operating the business, fulfilling orders, improving the website, or running advertising

2.4 Why we collect it

We collect and use information to:

  • Process, fulfil and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing communications, where you have consented

  • Personalise your experience

  • Show relevant advertising

  • Improve our website, products and customer service

  • Prevent fraud

  • Meet legal, tax and record-keeping obligations

  • Resolve disputes and enforce our agreements

2.5 Cookies and tracking technologies

We use cookies and similar technologies, including:

Essential cookies
These are required for the site to function properly, including cart and checkout functionality.

Analytics cookies
These help us understand website traffic, user behaviour and site performance.

Behavioural tracking
Tools such as Klaviyo may track page views, product views, cart activity and browse behaviour to support abandoned cart recovery and personalised email communication.

Marketing pixels
We may use advertising pixels, including Meta Pixel and TikTok Pixel, when running paid advertising. These tools may be used to measure ad performance, build custom audiences, retarget visitors and serve relevant ads.

You can control or block cookies through your browser settings. Some site functions may not work properly if essential cookies are blocked.

You can also manage personalised advertising preferences through platforms such as Meta and TikTok.

2.6 Who we share data with

We share information only with service providers reasonably required to operate our business, process orders, fulfil products, deliver parcels, run the website, send marketing, process payments, manage reviews, improve performance, and meet legal obligations.

These may include:

Provider Purpose Information shared
Shopify E-commerce platform Order and account information
Shopify Payments / Stripe Payment processing Payment and transaction details
OGO or other fulfilment partners Product fulfilment Name, shipping address and order contents
Klaviyo Email marketing and onsite tracking Email, name, browsing and purchase behaviour
Judge.me or review platforms Customer reviews Email and name where you leave a review
Meta Advertising and analytics Hashed email and browsing data via pixel where applicable
TikTok Advertising and analytics Hashed email and browsing data via pixel where applicable
Shipping carriers Delivery Name, shipping address and delivery information

We do not sell or rent your personal information to third parties for their independent marketing use.

2.7 International data transfers

Some of our service providers may be located outside Australia, including in the United States or other jurisdictions.

By using our site, you acknowledge that your personal information may be transferred to and processed in jurisdictions outside Australia.

We take reasonable steps to work with reputable providers that maintain appropriate security and privacy measures.

2.8 How long we keep your data

We retain personal information for as long as reasonably required to:

  • Fulfil orders

  • Provide customer support

  • Comply with legal obligations

  • Maintain tax and business records

  • Resolve disputes

  • Enforce agreements

  • Support legitimate business operations

Tax and transaction records may be retained for at least 7 years where required by law.

2.9 Your rights

You may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data, subject to legal retention requirements

  • Withdraw consent for marketing communications

  • Object to certain uses of your data

  • Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, email:

help@averagegary.com

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

2.10 Security

We take reasonable steps to protect your personal information, including using secure platforms, encrypted connections and reputable service providers.

No system is 100% secure, but we work to keep your information reasonably protected.

2.11 Children

Our site is not directed to anyone under 16.

We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us.

2.12 Updates to this policy

We may update this Privacy Policy from time to time.

The current version will be posted on our website with the relevant effective date.

Where appropriate, we may notify you of material changes.

2.13 Contact

Average Gary
help@averagegary.com
ABN: 76 958 695 279